JO 15677 QA/QC Manager



Salary Range:

$50K - $70K

Reports to:

Director of Operations - Corporate Compliance - Plant Manager


The Quality Assurance Manager will lead, manage, and coordinate all activities within the Quality Assurance Department. Also, the Quality Assurance Manager will oversee all the documentation requirements to reflect continuous changes in Quality Management Systems Programs within the food manufacturing industry or changes directed by local, state, or federal government regulations, and the training requirements for all employees in all facets of Lean Manufacturing Practices, Work Environment Safety and Food Safety, Administration Procedures, and Plant Operational Procedures.


Essentials Duties:

  • Makes sure of the compliance, the development, and adherence to food safety, good manufacturing practices, Hazardous Analysis Critical Control Point Program, government regulatory agencies, and customer and independent third party audit services standards.
  • Establishes, participates, and maintains continuous quality improvements processes in the Quality Assurance Department.
  • Supports initiatives for continuous process improvements as a technical advisor to maintain food safety and quality management systems.
  • Manages the Quality Assurance Department and the overall expectations pertaining to setting work schedules, costs, and resources.
  • Directs, trains, coaches, empowers, develops, and mentors the Quality Assurance Department Assurance’s team members.
  • Provides the necessary definition, development, and deployment of raw material, product in process, and finished product quality strategy in addressing all phases of food safety and quality management systems.
  • Designs, defines, and builds quality check points and testing requirements to maintain product consistency throughout the production cycle.
  • Assures the viability, functionality, and effectiveness of essential tools and equipment for the Quality Assurance Department to operate efficiently.
  • Oversees the overall plant/facilities sanitation guidelines and procedures are in compliance with local, state, and federal government regulatory agencies.
  • Facilitates and ensures all employees and management staff are trained in compliance with food safety, hazardous analysis critical control point, and quality management system programs.
  • Conducts and directs plant/facility inspection and quality control audits to generate corrective actions, action plans for improvements, and forces accountability in getting interdepartmental feedback for accurate resolutions.
  • Conducts internal quality audits to maintain, to update, to verify, to validate, and to record all documentation pertaining to quality management systems, food safety programs, and continuous quality improvements.
  • Administers the Product Recall Program to ensure the processes and the procedures are executed effectively and efficiently.
  • Oversees the evaluation of raw materials, packaging materials, and coding and printing information requirements to comply with local, state, federal government, and customer quality standards and specifications.



Inbound grading:

  • Coordinates all inbounds notifications from the Frozen Storage and Warehouse (US Cold Storage) to audit frozen raw material upon arrival.
  • Oversees the daily inspection and documentation of inbound deliveries of frozen raw materials to conform to quality standards and specifications.
  • Documents and isolates all inventories of frozen raw materials on “HOLD” status due to failure of quality standards and specifications compliance.
  • Coordinates and Communicates continually with Corporate Procurement Department, Plant Manager, and Corporate Director of Operations when raw material fails quality standards audits to seek guidance and an accurate resolution for product’s final disposition.
  • Evaluates daily all inventories of failed raw materials and potential reworks to make recommendations for further product’s further disposition.

Production Support:

  • Develops, implements, updates, monitors, and enforces customer product’s quality standards and specifications.
  • Develops, implements, updates, enforces, and maintains the documentation of quality processes and procedures to ensure the compliance of food safety and quality management systems.
  • Manages, audits, and directs the quality sampling program to monitor consistently product’s quality standards and specifications.
  • Makes sure all finished products not meeting customer’s quality standards and specifications are documented and isolated for an accurate disposition.

Food Safety and Quality:

·         Enforces Critical Control Points and ensures the Corrective Actions are taken and resolved in a timely manner.


Microbiology Laboratory Support:

  • Oversees the compliance of Microbiology Laboratory’s processes and procedures as well as work environment safety and food safety requirements.
  • Develops, implements, updates, and maintains accurate documentation and records of microbiology plating sampling in compliance with local, state, or federal government regulatory agencies and/or customer requirements.
  • Maintains an adequate inventory of supplies necessary and up to date equipment to perform the required sampling and testing in the microbiology laboratory.


Research and Development Support:

  • Assists the Plant Manager and the Director of Business Development in making recommendations on packaging materials to ensure compliance with customer’s quality standards and specifications. Furthermore, analyzes and verifies the impact in production efficiencies, in food safety, and quality management systems.
  • Coordinates the preparation and shipping of product samples requests for our current customers, corporate office, and/or potential customers.
  • When requested – will organize and participate in product cuttings, new product development, and new packaging development to meet potential customer’s standards and specifications for food safety and quality management systems.

Plant Audits Support:

  • When requested by the Director of Operations – will be available to travel and conduct audits to primary suppliers of raw materials and vendors and/or manufacturing and packaging subcontractor operations to ensure compliance with the Company’s food safety and quality management systems requirements.
  • Documents and reports on audit’s findings to generate corrective actions, action plans for improvements, and forces accountability in getting feedback for accurate resolutions.


Other Administrative and Essential Duties:

  • Assist with the requirements and the compliance of specific regulatory agencies annual renewals and new issuance of permits and certificates as directed by local, state, or federal government regulations, external organizations for food safety and quality certifications requirements, and state and local Health Department compliance and regulations.
  • Leads the Quality Assurance Department in all facets of food safety and quality management systems.
  • Prepares and reviews annual written evaluations of each employee under his/her supervision in a professional manner providing specific results of the goals and responsibilities achieved or not achieved.
  • Works with the Human Resources Administrator actively to fill and maintain staffing levels to operate efficiently, effectively, and in accordance of the Company’s business demands.
  • Provides routine training, counseling, discipline, and constructive criticism in order to maximize desired performance from all the employees under his/her supervision.
  • Assists, sustains, and documents training programs established by the Company to maintain employees educated and communicated with the latest information about policies and procedures
  • Assists The Human Resources Administrator in providing and completing accurate information for accident or incident reports for all the Quality Assurance Department’s work related injuries.
  • Interfaces with plant management to anticipate disruption in production due to non-compliance with standards and specifications requirements for food safety and quality management systems.
  • Adheres to and enforces Company’s policies, procedures, training programs, and performance standards in accordance with all written Company’s documentation.
  • Interacts with Refrigerated and Frozen Warehouse Company for Food Safety and Quality discrepancies.
  • Enforces and reports any violation of safety, food safety, and security standards.
  • Completes in a timely and accurate manner all required reports, documents, and quality logs.
  • Serves as back-up to the Plant Manager or Continuous Improvement Coordinator in enforcing and monitoring food safety, quality management systems, and sanitation procedures.
  • The Quality Assurance Manager will be expected to cross-train with all positions, within his/her department, which involves the Quality Assurance Supervisor, Quality Assurance Technician I, Quality Assurance Technician II, and Quality Assurance Technician III.
  • Updates job knowledge by participating in professional educational opportunities, maintaining professional certifications, reading professional publications, maintaining professional networks, and participating in professional organizations.
  • Carries out other duties as requested or assigned by the Plant Manager.


The Quality Assurance Manager functions, adapts, and performs in a fast-paced work environment. He or she demonstrates professional ethics and a positive attitude while driving processes, reconciling conflict among individuals or departments, and motivating and inspiring teamwork with all employees. He/She must also maintain a professional appearance and provide a positive company image to the public.  Furthermore, to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:


  • EDUCATION: High school diploma or equivalent required. Four year degree, some college coursework, certification and/or training in ISO 22000:2005, SQF 2000, BRC, HACCP, food security, food science, microbiology, food production sanitation, and quality assurance. Experience in food processing or manufacturing industry may be considered in combination with education requirements.
  • WORK EXPERIENCE: Two to eight years minimum work experience in Quality Assurance, Sanitation, or Health Science.
  • LANGUAGE SKILLS: Ability to read, write, and interpret documents such as safety rules, policies, and procedure manuals as well as the ability to communicate effectively with all levels of employees and management.  Must be able to speak, read, write and fully comprehend English language. Bilingual (English & Spanish) preferred.
  • MATHEMATICAL SKILLS: Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • REASONING SKILLS: Ability to apply common sense understanding to carry out instructions and give instructions, oral or diagram form.
  • COMPUTER SKILLS: Knowledge of Computer software for word processing, spreadsheets, and presentations for business document writing, report and presentation, and mathematical calculations.
  • PLANNING/ORGANIZATION SKILLS: Must have ability to prioritize and plan work activities, using time efficiently, and developing realistic plans.
  • INTERPERSONAL SKILLS: Ability to maintain confidentiality and to exhibit a professional manner in dealing with others as well as maintain constructive working relationship.


The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job the employee is regularly required to stand, walk, sit, talk, bend, stoop, kneel, or hear; and occasionally required to climb, balance, crouch and crawl .  The employee is frequently required to use hands, finger perform keystrokes, handle or feel and reach with hands and arms.
  • Employee must occasionally be able to lift and/or move up 5 to 10 pounds and occasionally, 10 to 20 pounds with assistance.
  • While performing the duties of this job, the employee is regularly required to stand and walk 50% to 100% and/or sit for 20% to 50% of the time working with a computer keyboard and a computer during a shift of eight or more hours in length.
  • Willingness to work hours in excess of the normal schedule to meet deadlines.
  • Consistently adapts to changes in the work environment, manages contending demands and to be able to deal with frequent changes, delays, and unexpected events.
  • Must be able to handle stress and maintain a positive attitude and professionalism.
  • The employee must have the ability to work in and out of a refrigerated environment with temperatures ranging from 32F to 45F degrees. The noise level in the work environment is moderate to loud.  Equipment is frequently washed resulting in wet floors. Hearing protection is required. In addition, the employee will have minimal exposure to hazardous chemicals or odors, and must use protection as required.



Dave Sloan, Vice President-Dairy Operations, Tom Sloan & Associates, dsloan@tsloan.com, 920-261-8890

Please reply to position #15677 when responding to this position.