JO 15822 Quality Assurance Manager




Salary Range:



The Company team members are expected to share our drive to be the best. We do not cut corners or compromise when it comes to Quality and Safety. We expect to contend for the highest inspection scores, product evaluation scores and overall plant operation awards. This position is expected to develop, implement and coordinate the quality assurance program to prevent or eliminate defects in our products. The QA Manager will work as an equal team member and help us obtain our goals by performing the following duties and working through other employees.


Essential Duties

Other duties may be assigned.

  • Understand and follow: Standard Methods of Dairy Lab., Past. Milk Ordinance, HACCP…
  • Develop initial and subsequent modifications of quality assurance program. Develop areas of responsibility, personnel requirements and operational procedures within the program.
  • Review and manage the cleaning and lab supply budgets. Understand the repair budget.
  • Investigate quality issues and assist management in other departments in establishing quality procedures.
  • Monitor cleanup procedures and train employees on SOP’s.
  • Monitor and Communicate lab test results. Work with lab technicians on procedures and techniques. Manage our product recall program.
  • Conduct Facility Inspections – Communicate deficiencies and assist with corrective action.
  • Manage our HACCP, SSOP, SOP, Master Sanitation and Environmental sampling programs.
  • Work with waste water affluent monitoring and assist with the safety program.
  • Monitor and confer with suppliers concerning quality of their products and their standards.
  • Assist Management in the development of new products produced and products sold.
  • Assist, advise, and provide training in all areas effecting quality.
  • Monitor regulatory compliance.
  • Keep abreast of changing technology concerning quality.
  • Coordinate activities of Federal and State Agencies with respect to plant inspections and other issues. Must develop a good working relationship with regulatory inspectors.
  • Take the lead in preparing for and reacting to 3rd party inspections. Develop, implement and document corrective actions.



Supervise Lab technicians and instruct plant personnel in proper procedures. Must be able to perform in accordance with our policies and applicable laws. Responsibilities include interviewing, hiring and training lab technicians. Must be able to direct work, appraise performance, reward and discipline employees. Address complaints and resolve problems. Work in conjunction with plant supervision in managing daily operations.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or

Bachelor’s degree (B.A.) in Science or at least five (5) years related work experience.




Language Skills:

·         Able to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.

·         Able to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.

·         Able to write reports, business correspondence and procedure manuals.

·         Able to effectively present information and respond to questions from groups of managers, clients, customers and general public.

Math & Computer Skills:

·         Able to work with mathematical concepts such as probability and statistics.

·         Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

·         Possess working knowledge of Microsoft Excel, Word and Outlook.

·         Need to be able to develop and work with spreadsheets, compose letters and correspondence.


Reasoning Ability:

Able to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Able to work with formulas, scientific equations, graphs, etc… (Must be able to modify standard routine to get desired results while working around unusual circumstances.)


Physical Demands:

Perform any combination of the following tasks in dairy:

·         Perform organoleptic evaluations of products. (Taste, smell, see, feel…)

·         Must be able to lift 10lbs frequently and occasionally up to 50lbs.

·         Communicate effectively in both quiet and loud conditions. (Talk, hear, see…)

·         Work around and with cleaning solutions on a daily basis.

·         Work in a very humid and wet environment, in both cold and warm conditions.

·         Work around, monitor, oversee and scrub pipe fittings and machines with chemical solution.

·         Attach pipes and fittings to machines, using wrenches. (Hand to finger, Touch, Feel…)

·         Must climb, stoop, crawl, twist, turn and move objects above and below the head.

·         Walk continually to perform job functions. 


The successful Quality Assurance Manager is responsible for supervising all aspects of Quality Assurance.  As such he or she will be required to work in varied environments, including hot, wet, cold and other. He or she will move throughout the plant and may be required to work outside as well.  Will be required to travel and work on all shifts and all days of the week to ensure the quality of our product and facility. Must be able to work in both very hot (more than 100 degrees) and very cold (less than 20 degrees below zero) and in a very wet and humid environment for extended periods of time.


Must keep work area safe and clean and work in a safe and efficient manner.



Dave Sloan, Vice President-Dairy Operations, Tom Sloan & Associates, dsloan@tsloan.com, 920-261-8890, Cell: 920-342-4208

Please reply to position #15822 when responding to this position.